What happens if I want to cancel?
DM50™ 30 Day Trial Guarantee! If you are not completely satisfied, simply let us know within the trial period. We’ll pick the equipment up at our cost, terminate the agreement and refund any additional unused postage. Remember - you only pay for any additional postage or supplies you use (an initial ‘postage deposit’ (see below) is required to set up your postage account).

I want to pay for my postage in arrears - is that possible?
Absolutely - you can take one of our Purchase Power accounts which is similar to a credit card account - full details can be provided on request. 

What is the Postage Reset fee?
The postage reset fee is the charge made to use our Postage by Phone system. You will not be charged a fee for your first POSTAGE RESET. Thereafter, each POSTAGE RESET will be charged at £6.84 +VAT.

What do I get with my 30 Day Free Trial?
DM50™ comes complete with a starter pack containing an ink cartridge, 25 labels and 5 metered mail envelopes. You will also receive £10 of postage credit to download onto the machine.

Is it true that it is now cheaper to send mail by using the DM50™ Franking Machine?
Yes it is - Royal Mail have introduced metered mail discounts - that means from 4th April 2011 it is now at least 7p cheaper to send a piece of 1st class mail and 8p cheaper to send a 2nd class piece of mail.

What About Mail being sent abroad?
Yes – mail being sent abroad can be sent in the same way as UK mail. Please remember, if you are sending parcels you need to mark them as such and add an Air Mail sticker (available free from the Post Office) and a Customs Declaration form if the item is being sent outside the E.U. (again – available from the Post Office free of charge).

I send a lot of parcels – they’re too large for the Post Box. Where can I post them?
You will need to deliver these to your local Post Office. The Post Office will provide colour coded bags (free of charge for 1st Class, 2nd Class and International mail) to place your parcels and mail into. Most Post Offices have an area where you can deposit these without having to queue. Please check with your local Post Office for further details.

I have Recorded/Special Delivery mail – do I have to take this to the Post Office?
Yes – you will have to hand these over to the counter staff at your local Post Office as they have to log receipt of the item/s for you.

What time can I download postage onto my DM50?
Our data centre is open 6 days a week between 7.00am and 8.00pm.

What if I frank the wrong amount - can I get my postage back?
Yes – you can obtain a claim form by contacting Royal Mail on 08457 740740.

Franking Machine

Pitney Bowes are the world’s market leader when it comes to franking machine production and a prominent provider of office stationery services. Our franking machines are internationally renowned for their durability and efficiency but we also stock an affordable range of document binders, letter openers, shredders and more.

You may come to wonder why millions of firms worldwide have already taken advantage of our great range of franking machines, but the fact remains that if you’re serious about reducing your postal costs and increasing the efficiency of your company, investing in an affordable yet reliable franking machine will prove to be a sound business decision. You’ll find every one of the franking machines on offer from Pitney Bowes will ensure a more practical and productive mailing system for your office. At the touch of a button, the highly-sensitive built-in scales will calculate the cost of your letters or parcels (up to 35kg) as accurately as possible, which means that you could potentially save up to 12% on postage costs. It’s proven that customers using such franking technology pay markedly less for every single item they send. You’ll start to save money on your postal expenditure from day one, and best of all, because it’s so simple and easy to complete your postal tasks with our first-class franking machines, you can set aside more time in your day to concentrate on the running and growth of your business.

Franking

We at Pitney Bowes have thought long and hard about what our clients need from their modern office equipment, especially franking machines. Consumers expect to invest in reliable and hard-wearing items that can be installed within minutes and can perform a variety of tasks, and we feel that we deliver the technology that exceeds these high expectations.

Looking to speed up the distribution of your promotional mail? Our innovative franking machines are capable of printing marketing text and graphics across the top of your envelopes. This saves you money by ensuring that you don’t have to pay out for specially printed envelopes every time you run a campaign and capturing the attention of your target audience from the moment your letter arrives on their doorstep.

Franking Machines

As well as dedicated franking machines we can provide businesses with machinery that can automate the most mundane of office tasks and lift the administrative strain from your employees. Check out our wide range of folding and inserting systems for both your office and mailroom – these nifty machines can develop and send out a range of documents including invoices, newsletters and marketing templates. We can offer advice on our series of envelope printers and demonstrate the clear advantages of our commercial mail scanners.

In fact, when it comes to offering guidance and support to our clients, we pride ourselves on our committed approach to customer service. We’ve grown to be such a highly-regarded organisation in the franking industry and beyond thanks to our friendly, passionate team of consumer advisers who will go that extra mile to find solutions to all your franking issues or technology woes.

User Guides, Troubleshooting and FAQ's

• DM50™/DM55™Support